HelpSystems Technical Service Bulletin – September 2022



Microsoft will disable Basic Authentication for all Exchange Online users starting on October 1, 2022. For more information, see the Deprecation of Basic authentication in Exchange Online article from Microsoft. 


Many JAMS customers use Exchange Online to trigger events to start Workload Automation Jobs within JAMS. To communicate with Exchange Online, users/applications need to be authenticated. Today, JAMS uses a Basic Authentication protocol to authorize this activity. Newer protocols, such as Modern Authentication, are not available in JAMS. When Basic Authentication is disabled, users will see an HTTP 401 error message that may cause Jobs to fail. 


HelpSystems considers this issue to be critical. 


Microsoft is allowing organizations to submit a request to re-enable or opt out of this proactive protection. These requests need to be submitted to Microsoft by October 1, 2022. After this date, there will be no options available to allow organizations to get this feature re-enabled. For more information to re-enable or opt out of this change, see the Basic Authentication and Exchange Online – September 2021 Update article from Microsoft. 

HelpSystems Commitment

HelpSystems is aware of the changes being implemented by Microsoft and is currently working to add Modern Authentication options to JAMS. This new enhancement is targeted to be available in Q4 2022. Please reach out to HelpSystems Support or your HelpSystems Account Representative for more information.

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