Sapnco_utils.dll Error when Opening the JAMS Web Client or Running the SAP Sequence Tasks

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If your computer is missing the Microsoft Visual C++ Redistributable Pack, you may see the error message below when opening the JAMS Web Client or when running SAP Sequence Tasks in a Sequence Job. This can impact Sequence Jobs in the Desktop Client, Web Client, and on a remote Agent. The Sequence Job will fail, and the error message below will be displayed in the Log File tab of the entry in the Monitor view.  

Message

"System.IO.FileNotFoundException: Could not load file or assembly 'sapnco_utils.dll' or one of its dependencies. The specified module could not be found."

JAMS V7.6.1 and Later

Starting with JAMS V7.6.1, the JAMS installer will install the Microsoft Visual C++ 2015-2022 Redistributable Pack. If you see this message, download and install the Microsoft Visual C++ 2015-2022 Redistributable Pack.

JAMS V7.6.0 and Earlier

Starting with JAMS V7.3.338, the JAMS installer will install the Microsoft Visual C++ 2010 Redistributable Pack. If you are running an earlier version and see this message, download and install the Microsoft Visual C++ 2010 Redistributable Pack.

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