Resolve "Socket Connection Aborted" Error

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Users may experience "The Socket Connection was Aborted" error messages when attempting to access JAMS servers.

Why Does This Happen?

The "socket connection was aborted" error message may be misleading, as this error occurs when attempting to access a JAMS server with invalid password credentials or an expired token.

Due to an issue internal to Microsoft's .NET code, users may experience this error instead of seeing the proper "The server has rejected the client credentials" error.

 

Socket_Error_Message.png

 

How do I resolve this issue?

Once the correct credentials are used, the login will be successful and users will no longer experience the error.

For assistance with your expired token or invalid password, contact your internal IT Support.

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