If an Encryption Key for a JAMS User has been overwritten, or accidentally lost, the Private Key information can be obtained from a prior backup of the JAMS Database. Either an existing instance of JAMS can be used and pointed to the backup database, or a fresh install without an active license key can be utilized.

1. Restore the database.
2. In the JAMS Client, open the Properties to the User.
3. Click Key Management.
4. Click Save Private Key.

This key file can then be loaded into the JAMS User on the JAMS Server where the key was lost.