Recover Encryption keys For a JAMS User


If an Encryption Key for a JAMS User has been overwritten, or accidentally lost, the Private Key information can be obtained from a prior backup of the JAMS Database. Either an existing instance of JAMS can be used and pointed to the backup database, or a fresh install without an active license key can be utilized.

  • Restore the DB
  • In the JAMS Client, open the Properties to the User
  • Click Key Management
  • Click Save Private Key

This key file can then be loaded into the JAMS User on the JAMS Server where the key was lost.

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