Exception:System.Xml.XmlException: Root element is missing.

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Exception in JAMSWin Main

Exception:System.Xml.XmlException: Root element is missing.

This error may be encountered while starting the JAMS Client in the event that one of the XML files that contained the GUI customization data becomes corrupt.  

The Client customization files can be redefined by renaming the BEGINNING name of the folder that the files were in, then restart the client. 

Note: Renaming the end of the folder name will not fix the issue.

This can be resolved by going to: C:\Users\<username>\AppData\Local\MVP Systems Inc\JAMS\<jamsclientversion>

The folder can then be renamed with the JAMS client version, then restart the client. The client will then regenerate any customization files.

Important:  It is a good idea to keep a backup of any customization XML files, as they can simply be reapplied in a case where they might become corrupt.

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Comments

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    Eddy Semaan

    On the money, issue resolved. Thank you.