Paladin Response Options

Follow

When a alert from Paladin is received (phone call or SMS message),  Paladin will require the alerted party to choose one of the following options:

  • Continue Setup
    • This option will allow JAMS to resume a halted setup, assuming this is what triggered the alert.
  • Restart Job
    • This option will allow JAMS to restart the failed job that caused the alert.
  • Escalate
    • This option will increase the severity level of the Paladin event by one.
  • Ignore
    • This option will allow Paladin not to notify the user about this event for an hour.
  • Resolve
    • This option will resolve the Paladin event, so it will no longer create alerts.
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